FAQ

Frequently Asked Questions

Steps to Hiring
Here are the steps to hire our workers:1. Fill in the Job Request 2. Match with candidates and receive their CV profiles 3. Schedule an interview with our consultant 4. Employer Privacy Policy Agreement 5. Payment 6. Prepare & Brief your candidate before starting work 7. Hire the candidate
Services

We value all feedback we receive, whether positive or negative. If you are not satisfied with your service, please email our office with details of the issue and include any relevant photos. We will then proceed with an investigation and aim to provide a solution, mediation, or a replacement worker.

How can I contact you if I experience any issues or have questions about your services?

You can reach our consultants or office via phone, text, or email.

Our operating hours are Monday – Friday from 09:00 – 17:00, and Saturday from 09:00 – 15:00.
WhatsApp: +62 822-3072-7549
Email: cs@premiumnanny.id

Service Fees

The service fee includes:

  1. Recruitment Management System
  2. Assessment & Screening Safety System
  3. Headcount Placement Development
  4. Consultation & Backup Support Services
The cost of picking up and dropping off the worker is charged to the employer. In this case, the employer is REQUIRED and responsible for returning the worker to Val The Consultant and contacting us, regardless of whether the worker resigns or you decide to terminate the employment with our worker.

The Mandatory Fee includes:

  1. Local Transportation
  2. Documents & Duty Stamp
  3. Administration
  4. Worker’s Manual Book
  5. Pregnancy Test Pack
  6. General Administration
Changes & Cancellations
You can contact the consultant who is assisting you.
You can contact the consultant who is assisting you and provide the reason for cancellation.
Warranty

We provide two types of warranty, and for both you are required to complete a form:

  1. Refund – a refund will be processed and paid within a maximum of 3 working days from the date of submission.
  2. Replacement – a replacement worker will be provided in accordance with the warranty period and the headcount stated in the agreement. This warranty is valid for a maximum of 90 days and cannot be held over once the first worker has been dismissed or has resigned.

Yes, you are required to pay the salary deposit and HPF (Headcount Placement Fee) again for the second worker.

  1. The Headcount Placement Fee is the cost of preparing a replacement candidate, which includes:
  2. Work evaluation to review and ensure the new worker does not repeat the same issues.
  3. Selection of the replacement worker.
  4. Re-explaining the Job Description & ensuring accuracy (Double Cross Check).
  5. Providing guidance and instructions before placement with the employer.
A Safety Deposit is a security guarantee provided to Val The Consultant specifically for contract workers, to ensure all contracts are honoured and to prevent misuse. This deposit will be returned to the employer once the contract period has ended and the worker has been returned to Val The Consultant.